TSUYU Public Offer

PUBLIC OFFER

Regarding the Conclusion of a Remote Retail Sales Contract

Revised on August 31, 2026

1. General Provisions

1.1. This Public Offer (hereinafter referred to as the “Offer”) constitutes an offer by TSUYU LAB Limited Liability Partnership, BIN 260340012928 (hereinafter referred to as the “Seller”), addressed to an indefinite group of legally competent individuals, to enter into a remote retail sales contract for goods under the terms and conditions set forth below.

1.2. This Offer is governed by the laws of the Republic of Kazakhstan, including the Civil Code of the Republic of Kazakhstan, the laws of the Republic of Kazakhstan “On the Protection of Consumer Rights,” “On the Regulation of Commercial Activities,” “On Electronic Documents and Electronic Digital Signatures,” as well as other applicable regulatory legal acts.

1.3. Website — the Seller’s website at https://tsuyuperfumes.art, including its pages and subdomains, used to sell Products within the Republic of Kazakhstan.

1.4. Buyer—a legally competent individual who purchases the Product for personal, family, household, or other purposes not related to business activities.

1.5. Goods — perfumes, cosmetics, and other products featured on the Website.

1.6. The terms and conditions of a specific order are determined by the Offer, the information about the Product and shipping on the Website, as well as the details selected or specified by the Buyer when placing the order.

1.7. Information about the Product and the Seller is provided in Kazakh and Russian to the extent required by the laws of the Republic of Kazakhstan.

2. Subject Matter of the Agreement and the Procedure for Its Execution

2.1. The Seller agrees to transfer ownership of the Goods selected by the Buyer, and the Buyer agrees to accept and pay for the Goods in accordance with the terms of the Contract.

2.2. Acceptance of the Offer occurs when the Buyer submits a completed order using the Website’s features after filling out the required fields and confirming the mandatory terms and conditions. Payment for the order serves as additional confirmation of acceptance if advance payment is required.

2.3. The contract is deemed to have been concluded upon the Seller’s receipt of a completed order, unless otherwise specified in a notice from the Seller, a document confirming the order, or the laws of the Republic of Kazakhstan.

2.4. Browsing the Site, adding a Product to the shopping cart, and filling out certain fields without submitting an order do not in and of themselves constitute acceptance of the Offer.

2.5. Before submitting an order, the Buyer must check the box next to the following text: “I accept the terms of the Public Offer and have read the Policy on the Collection and Processing of Personal Data.” The titles of the documents include references to their current versions.

2.6. Consent to the collection and processing of personal data is provided by checking a separate box. Consent to receive promotional and informational messages is voluntary, is provided separately, and does not affect the ability to place an order.

2.7. The Seller has the right to confirm the order via email, telephone, a message on the Website, or any other communication channel specified by the Buyer.

3. Rights and Obligations of the Parties

3.1. Seller

3.1.1. The Seller is obligated to provide accurate information about the Product and the terms of its purchase, to deliver a Product of proper quality, and to ensure that the order is fulfilled in accordance with the Contract and the laws of the Republic of Kazakhstan.

3.1.2. Prior to the conclusion of the Contract, the Seller has the right to refuse to process an order or to propose that the Buyer change the method of placing the order, payment, or delivery if there are objective circumstances preventing the fulfillment of the order, including:

the ordered Product is out of stock or the required quantity of the Product is unavailable;

the inability to deliver the Goods to the address specified by the Buyer using the selected delivery method;

the Buyer provides incomplete, inaccurate, or contradictory information, if such information prevents the Buyer from being identified, the order from being confirmed, or the payment or delivery from being processed;

failure to receive payment by the due date, if the order is placed on a prepayment basis;

the presence of confirmed signs of fraud, the use of payment instruments without the proper consent of their owner, the creation of fictitious orders, or any other abuse of rights;

the occurrence of a technical error on the Website that makes it objectively impossible to place an order or perform the Contract under the terms displayed;

other circumstances under which a refusal is permitted by the laws of the Republic of Kazakhstan.

If the Buyer has previously refused to accept shipped orders on multiple occasions or has failed to pick them up within the specified storage period, the Seller reserves the right to require advance payment for the Goods and any order-related expenses for subsequent orders. Any unused portion of the prepaid costs is subject to a refund.

The Buyer’s exercise of the statutory right to reject the Goods does not, in and of itself, constitute grounds for refusing to enter into subsequent contracts. After the Contract has been concluded, the Seller may refuse to perform it only on the grounds and in accordance with the procedure provided for by the laws of the Republic of Kazakhstan.

3.1.3. If, after the conclusion of the Contract, circumstances arise that objectively prevent the fulfillment of the order, the Seller shall notify the Buyer and propose an acceptable modification to the order. Changes to the agreed-upon terms are permitted only with the Buyer’s consent. If fulfillment is impossible, the Seller shall refund the funds received in accordance with the procedure prescribed by law.

3.2. Buyer

3.2.1. The Buyer has the right to receive complete and accurate information about the Seller, the Product, the price, payment, delivery, warranties, exchanges, and returns.

3.2.2. The Buyer has the right to reject the Product, request an exchange or a refund, or make any other claim in the cases and in accordance with the procedures provided for by the laws of the Republic of Kazakhstan.

3.2.3. The Buyer is required to provide accurate information necessary for processing, paying for, and delivering the order.

3.2.4. The buyer is obligated to pay for and accept the Goods in accordance with the agreed terms, unless the buyer has a valid reason to refuse them.

4. Product and Price

4.1. The name, key consumer characteristics, composition, volume, price, and other required information about the Product are listed on the relevant page of the Website and/or on its packaging.

4.2. The price of the Product is listed in tenge and includes applicable taxes, unless otherwise expressly and clearly stated on the Website.

4.3. Shipping costs may not be included in the price of the Product and will be communicated to the Buyer before the order is placed.

4.4. In the event of an obvious technical error in the price prior to the conclusion of the Contract, the Seller shall notify the Buyer and offer the Buyer the option to confirm the order at the correct price or to cancel it. After the conclusion of the Contract, the consequences of the error shall be determined in accordance with the laws of the Republic of Kazakhstan.

5. Payment

5.1. Payment for the Goods shall be made in tenge using one of the methods available on the Website when placing an order. The Buyer shall select a specific payment method from among those available for the relevant order.

5.2. The payment obligation is considered fulfilled upon confirmation of successful payment or at another time determined by the selected payment method and the laws of the Republic of Kazakhstan.

5.3. A document confirming payment shall be provided to the Buyer in the manner and form prescribed by the laws of the Republic of Kazakhstan.

5.4. The Seller does not receive or store complete bank card details if such information is entered on a secure page provided by the organization processing the payment.

6. Delivery and Receipt

6.1. Available shipping methods, delivery times, and shipping costs are indicated when placing an order and depend on the delivery address, the contents of the order, and the selected shipping method.

6.2. The delivery time is approximate, unless otherwise expressly stated on the Website or in the order confirmation. The Seller will notify the Buyer of any significant delay using the contact information on file.

6.3. The risk of accidental loss or damage to the Goods passes to the Buyer at the time the Goods are transferred to the Buyer or to a recipient designated by the Buyer, unless otherwise provided by the laws of the Republic of Kazakhstan.

6.4. Upon receipt, it is recommended that you check the quantity, completeness, and integrity of the packaging, as well as inspect the Goods for any visible defects. Failure to perform this inspection does not deprive the Buyer of the rights granted by law.

6.5. If an order is not received within the specified storage period and is returned to the Seller, redelivery shall be arranged by mutual agreement of the parties. Refunds and the allocation of actual expenses incurred shall be handled in accordance with the laws of the Republic of Kazakhstan.

7. Exchanges, Returns, and Quality Standards

7.1. A Buyer who purchases Goods for personal, family, household, or other purposes not related to business activities has the right, within 14 (fourteen) calendar days from the date the Goods of proper quality are delivered to them—unless a longer period is specified by the Seller—to exchange the purchased Goods for similar Goods of a different size, shape, dimensions, style, color, or configuration. If a similar Product required for the exchange is not available, the Buyer has the right to return the purchased Product and receive a refund of the amount paid for it.Exchanges and returns are subject to the restrictions and exceptions established by the laws of the Republic of Kazakhstan. 7.2. Exchanges or returns of Goods of satisfactory quality are permitted provided that the Goods have not been used and retain their marketable appearance, consumer properties, completeness, labeling, original packaging, protective film, seals, and other tamper-evident features.If the protective film, seal, membrane, or other tamper-evident feature is damaged or removed, or if there are signs that the Goods have been opened, used, or altered from their original condition, the Seller has the right to refuse to exchange or accept a return of a Product of satisfactory quality if, as a result, the Product’s marketable appearance and/or consumer properties are not preserved.Signs of use of the Product may include a breach in the bottle’s seal, damage to the factory-sealed membrane or seal, activation of the sprayer, a reduction in the volume of the contents, traces of use, or other changes to the Product’s original condition.

Opening the shipping packaging solely for the purpose of inspecting the Product does not, in and of itself, constitute grounds for refusing to exchange or return it.

7.3. The Buyer’s failure to provide a document confirming the purchase of the Goods does not deprive the Buyer of the right to rely on other evidence of the purchase of the Goods from the Seller.

7.4. To exchange or return a Product, the Buyer shall send a request to the Seller via the email address listed in the Seller’s contact information, or by any other method available on the Website.

The request should include the order number, the Buyer’s first and last name, contact information, the name of the Product, and the specific claim; if there are defects, it should also include a description of the defects and materials that allow for a preliminary assessment of the Product’s condition.The Seller shall provide the Buyer with the address and the available method for returning the Product. The Product must be returned in a manner that allows the Seller to inspect its condition upon receipt. 7.5. The Seller shall review the Buyer’s request and provide a reasoned written response within 10 (ten) calendar days from the date of receipt, unless a different timeframe for addressing a specific claim is established by the laws of the Republic of Kazakhstan.A request by the Seller for additional information or materials shall not suspend the statutory deadline for providing a response, unless otherwise expressly provided by law.7.6. In the event of an exchange or return of Goods of acceptable quality, the Buyer shall bear the costs of delivering the Goods to the Seller, unless otherwise provided by the laws of the Republic of Kazakhstan, the terms of sale, or a separate agreement between the Parties.

If the cost of the initial delivery was specified and paid for separately, and the delivery service was in fact provided properly, the cost of such service is not included in the cost of the returned Goods, except in cases where the obligation to refund it is established by the laws of the Republic of Kazakhstan. 7.7. If the Buyer refused the Goods prior to their handover, but after the order was handed over to the delivery service, or if the Buyer fails to receive the order within the specified storage period, resulting in the order being returned to the Seller, the refund of the amount paid and the allocation of expenses actually incurred shall be carried out in accordance with the laws of the Republic of Kazakhstan.

The Seller is entitled to include only necessary, actually incurred, and documented expenses that, in accordance with the law, may be charged to the Buyer. The amounts specified do not constitute a fine or penalty.

7.8. If the Buyer receives Goods of substandard quality and such defects were not disclosed by the Seller, the Buyer may, at its discretion, demand:

a proportional reduction in the purchase price;

free repair of defects in the Product;

reimbursement of the Buyer’s expenses incurred in remedying defects in the Goods;

replacement of the Product with a similar Product of satisfactory quality;

replacement of the Product with an identical Product of a different brand, model, or item number, with a corresponding adjustment to the purchase price;

termination of the Agreement and a refund of the amount paid for the Goods.

The Buyer also retains the right to claim compensation for losses incurred in the cases and in accordance with the procedures provided for by the legislation of the Republic of Kazakhstan. 7.9. The provisions of this section regarding the preservation of the original packaging, protective film, seals, and other tamper-evident features, as well as the allocation of costs to the Buyer, do not apply if the claim is made in connection with defects in the Goods, damage to the Goods prior to transfer to the Buyer or during delivery, nonconformity with the order, delivery of an improper assortment or incompleteness, or any other breach of obligations on the part of the Seller. 7.10. If necessary, the Seller has the right to conduct a quality inspection of the Goods. If a dispute arises between the Parties regarding the causes of the defects, an expert examination shall be conducted in the cases and in accordance with the procedure provided for by the legislation of the Republic of Kazakhstan.Conducting a quality inspection or expert examination shall not unreasonably restrict the Buyer’s rights or extend the time limits established by law for satisfying the Buyer’s claims. 7.11. Expenses related to the return, replacement, quality inspection, or expert examination of Goods of inadequate quality shall be allocated in accordance with the laws of the Republic of Kazakhstan. The Seller may not impose on the Buyer any costs that the Seller is required by law to bear. 7.12. Refunds shall be made using the same method used for payment, or by another method agreed upon by the Parties that is not prohibited by the laws of the Republic of Kazakhstan.The failure to reimburse the Seller for any fees withheld by a bank, payment processor, or other third party upon receipt of payment does not constitute grounds for reducing the amount to be refunded to the Buyer.Only the Seller’s necessary, actually incurred, and documented expenses that, in accordance with the laws of the Republic of Kazakhstan, may be charged to the Buyer may be deducted from the refund amount. 7.13. The terms, conditions, and procedures for exchanges and returns apply to the extent they do not conflict with the Civil Code of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan “On the Protection of Consumer Rights,” and other mandatory requirements of the legislation of the Republic of Kazakhstan.If the provisions of this Offer grant the Buyer fewer rights than those provided for by the laws of the Republic of Kazakhstan, the provisions of the laws of the Republic of Kazakhstan shall apply.

8. Personal Information and Messages

8.1. The collection and processing of personal data are carried out in accordance with the laws of the Republic of Kazakhstan, the Policy on the Collection and Processing of Personal Data, and the user’s separate consent.

8.2. Communications necessary for processing and fulfilling an order—including information regarding payment, order details, delivery, storage, changes to the order, and returns—are considered service-related and may be sent to the contact information provided by the Buyer if there is a legitimate basis for doing so.

8.3. Advertising and informational messages are sent only with separate, voluntary consent. Opting out of advertising does not prevent you from placing an order.

9. Liability and Force Majeure

9.1. The parties shall be liable in accordance with this Agreement and the laws of the Republic of Kazakhstan. No provision of this Offer shall exclude or limit the Seller’s liability in cases where such a limitation is prohibited by law.

9.2. A party shall be exempt from liability for failure to perform an obligation due to extraordinary circumstances that are unavoidable under the given conditions, to the extent that such circumstances have affected performance. The party shall notify the other party within a reasonable time.

10. Complaints and Dispute Resolution

10.1. Inquiries and complaints should be sent via email to tsuyuperfumes@gmail.com or through other contact information published on the Website. The Seller will review the inquiry and provide a written response within the timeframes established by the laws of the Republic of Kazakhstan.

10.2. The parties shall endeavor to resolve the dispute through negotiation. The Buyer has the right to apply to an authorized body, a pre-trial consumer dispute resolution entity, or a court in accordance with the procedure provided for by the laws of the Republic of Kazakhstan.

10.3. The provision regarding negotiations does not limit the Buyer’s right to judicial and other remedies provided by law.

11. Term and Amendments to the Offer

11.1. This Offer is valid from the moment it is posted on the Website until it is withdrawn or replaced by a new version.

11.2. The new version applies to orders submitted after its publication. For contracts entered into previously, the version in effect at the time of their conclusion shall apply, unless otherwise agreed by the parties or required by law.

11.3. The invalidity of any single provision shall not render the remaining provisions of the Offer invalid.

11.4. The laws of the Republic of Kazakhstan govern this Agreement. The offer is published in Kazakh and Russian. Both versions are intended to provide consumers with equal information; mandatory legal requirements apply regardless of the wording of the translation.

Seller’s Contact Information

Full Name: TSUYU LAB Limited Liability Company

BIN: 260340012928

Registered Address: Republic of Kazakhstan, East Kazakhstan Region, Ust-Kamenogorsk, 3 Chelyuskina Street, ZIP Code 070001

Сайт: https://tsuyuperfumes.art

Email: tsuyuperfumes@gmail.com

Kazakh version

HOT DEAL

August 31, 2026 edition

1. General Rules

1.1. This Public Offer of “TSUYU LAB” Limited Liability Partnership, BNI 260340012928 (hereinafter – the Seller), is an official offer for entering into a contract for the remote sale of goods on the website https://tsuyuperfumes.art (hereinafter – the Site).

1.2. The Offer is governed by the Civil Code of the Republic of Kazakhstan, the Law “On Consumer Rights Protection,” the Law “On Regulation of Commercial Activity,” the laws of the Republic of Kazakhstan, the rules of electronic commerce and domestic trade, as well as other applicable regulatory legal acts of the Republic of Kazakhstan.

1.3. The Offer defines the essential terms of the contract. The name, descriptions, quantity, price, availability, delivery methods, and other information regarding the goods displayed on the Site are an integral part of the Offer.

1.4. Buyer – a legally capable natural person who purchases the Goods for personal, family, household, and other non-business needs.

1.5. Product — a perfume and cosmetic product and other products offered for sale on the Site.

2. Procedure for Concluding the Agreement

2.1. The Contract is concluded upon the Buyer’s full and unconditional acceptance of the Offer.

2.2. Unless another time is expressly specified on the Site or in the order confirmation, acceptance shall be deemed to occur when the Buyer submits the order and it is registered in the Seller’s information system. Payment may be made after the contract is concluded.

2.3. The Seller confirms acceptance of the order with a notification on the Site, by email, SMS, or another communication channel specified by the Buyer. The technical notification confirms that the order has been registered and does not guarantee its unconditional fulfillment until the availability of the goods has been verified.

2.4. Browsing the site, adding a Product to the cart, and filling out individual fields before submitting an order do not in themselves constitute acceptance of the Offer.

2.5. Before submitting the order, the Buyer places a checkmark next to the text: “I accept the terms of the Public Offer and have read the Privacy Policy for the collection and processing of personal data.” The document titles include references to their current versions.

2.6. Consent to collect and process personal data is given separately. Consent to receive promotional and informational messages is given voluntarily and separately, and does not affect the ability to place an order.

2.7. The Seller is entitled to confirm the order via email, telephone, a message on the Site, or any other communication channel provided by the Buyer.

3. Rights and obligations of the parties

3.1. Seller

3.1.1. The Seller is obligated to provide accurate information about the Goods and the terms of their purchase, to deliver Goods of the required quality, and to fulfill the order in accordance with the Agreement and the laws of the Republic of Kazakhstan.

3.1.2. Prior to the conclusion of the contract, if circumstances objectively impede the Seller’s ability to fulfill the order, the Seller is entitled to refuse to process the order or to propose altering the method of processing, payment, or delivery, including:

unavailability of the ordered Product or the required quantity thereof;

Unavailability of delivery to the address provided by the buyer by the selected method;

Incomplete, incorrect, or contradictory information provided by the buyer prevents its identification, order confirmation, payment, or delivery.

failure of payment to be received by the specified date, where a prepayment is required;

the existence of confirmed signs of fraud, the use of payment instruments without the rightful consent of their owner, the creation of fictitious orders, or other forms of abuse of rights;

Due to a technical error on the website, it is objectively impossible to place an order under the specified requirements or to fulfill the Contract.

Other circumstances permitted by the legislation of the Republic of Kazakhstan.

If the Buyer repeatedly refuses to accept previously shipped orders or fails to collect them within the storage period, the Seller is entitled to propose processing subsequent orders on the condition of prepayment for the goods and related costs. Any unused portion of the prepaid expenses will be refunded.

The buyer’s exercise of the right to withdraw from the goods provided for in the law does not in itself constitute grounds for refusing to enter into subsequent agreements. After the contract has been concluded, the seller may refuse to perform it only on the grounds and in the manner prescribed by the legislation of the Republic of Kazakhstan.

3.1.3. If, after the contract is concluded, circumstances are discovered that objectively prevent the order from being fulfilled, the Seller shall notify the Buyer and propose an acceptable alternative for modifying the order. The agreed terms may only be changed with the Buyer’s consent. If performance becomes impossible, any amounts received will be refunded in accordance with the law.

3.2. Buyer

3.2.1. The Buyer is entitled to receive complete and accurate information about the Seller, the Goods, the price, payment, delivery, warranties, exchange, and returns.

3.2.2. The Buyer is entitled to refuse the Goods, exchange them, request a refund, or assert any other claim in the cases and in the manner provided for by the legislation of the Republic of Kazakhstan.

3.2.3. The buyer must provide the correct information necessary to process the order, make payment, and arrange delivery.

3.2.4. In the absence of any lawful grounds for refusal, the Buyer is obligated to pay for and accept the Goods in accordance with the agreed terms.

4. Product and Price

4.1. The name of the product, its main consumer properties, composition, volume, price, and other mandatory information are indicated on the relevant page of the Site and/or on its packaging.

4.2. The price of the goods is shown in tenge and, unless otherwise clearly and directly indicated on the Site, includes applicable taxes.

4.3. The delivery cost may not be included in the price of the Goods and will be communicated to the Buyer before the order is shipped.

4.4. If an obvious technical error is discovered in the price before the contract is concluded, the Seller shall notify the Buyer and offer to confirm the order at the correct price or to cancel it. After the contract is concluded, the consequences of the error shall be determined by the legislation of the Republic of Kazakhstan.

5. Payment

5.1. The goods are paid for in tenge by one of the methods available on the Site at the time the order is placed. The Buyer selects the specific method from those available for the relevant order.

5.2. The payment obligation is deemed fulfilled from the moment successful payment is confirmed, or from another moment specified by the chosen payment method and the legislation of the Republic of Kazakhstan.

5.3. The document confirming payment shall be issued in the manner and form prescribed by the legislation of the Republic of Kazakhstan.

5.4. If the card data is entered on the secure page of the organization that processes the payment, the Seller does not receive or store the full bank card details.

6. Delivery and Pickup

6.1. Available delivery methods, times, and costs are shown at checkout and depend on the delivery address, order contents, and the method selected.

6.2. Unless otherwise explicitly stated on the Site or in the order confirmation, the delivery period is approximate. The Seller will notify you of any significant delays using the contact information on file.

6.3. Unless otherwise provided by law, the risk of accidental loss or damage to the Goods passes to the Buyer or the recipient designated by the Buyer at the moment the Goods are delivered to the Buyer or such recipient.

6.4. Upon receipt of the goods, it is recommended to check their quantity, completeness, packaging integrity, and any visible defects. Failure to conduct this inspection does not deprive the Buyer of the rights granted by law.

6.5. If the order is not picked up within the storage period and is returned to the Seller, re-delivery will be carried out by agreement of the parties. Refunds and allocation of actual costs will be conducted in accordance with the legislation of the Republic of Kazakhstan.

7. Requirements for Product Exchange, Return, and Quality

7.1. The Buyer who purchases the Goods for personal, family, household, and other needs not related to entrepreneurial activity, unless a longer period is specified by the Seller, has the right to withdraw from the contract within 14 (Fourteen) calendar days, the Buyer has the right to exchange the purchased Goods for similar Goods with a different size, shape, dimensions, model, color, or configuration.

If a similar product for exchange is not available, the Buyer is entitled to return the purchased product and receive a refund of the amount paid.

The exchange and return of goods are carried out in accordance with the restrictions and exceptions established by the legislation of the Republic of Kazakhstan.

7.2. Exchange or return of a product of appropriate quality is permitted provided the product has not been used and its appearance, consumer properties, completeness, labeling, factory packaging, protective film, seals and other means of monitoring its initial opening are intact.

if the protective film, seal, membrane, or any other device for monitoring the initial opening has been tampered with or removed, as well as the opening of the Product, used, or showing signs that its original condition has been altered, such that its merchantable appearance and/or consumer properties have not been preserved, the Seller has the right to refuse to exchange or return the Product of corresponding quality.

Damage to the can’s seal, damage to the factory membrane or seal, activation of the sprayer, reduction in the contents, presence of signs of use, or any other changes to the original condition of the Product may be considered signs of use of the Product.

The mere opening of the shipping packaging required to inspect the product does not in itself constitute grounds for refusing to exchange or return it.

7.3. The Buyer’s lack of a document confirming the purchase of the Goods does not deprive them of the right to confirm by other evidence that they purchased the Goods from the Seller.

7.4. To exchange or return the goods, the Buyer shall submit a request to the email address specified in the Seller’s details or by any other method available on the Site.

The application should include the order number, the buyer’s last name and first name, contact information, the name of the goods and the requirement to be made, and, if there are defects, their description and materials that allow for a preliminary assessment of the goods’ condition.

The Seller shall inform the Buyer of the address and available method for returning the Goods. The Goods must be returned in a manner that allows the Seller to inspect their condition upon receipt.

7.5. Unless a different deadline is specified by the legislation of the Republic of Kazakhstan to satisfy a specific request, the Seller shall review the Buyer’s request and provide a reasoned written response within 10 (ten) calendar days from the date of receipt.

Unless otherwise expressly provided for in the legislation of the Republic of Kazakhstan, the Seller’s request for additional information or materials shall not suspend the statutory response period.

7.6. Unless otherwise provided for in the legislation of the Republic of Kazakhstan, the terms of sale, or a separate agreement between the Parties, the Buyer shall bear the costs of delivering the Goods of the appropriate quality to the Seller.

If the original delivery cost is shown separately and paid separately, and the delivery service is clearly specified accordingly, the cost of such service shall not be included in the value of the returned Goods, except in cases where the law of the Republic of Kazakhstan provides for its return.

7.7. If the Buyer cancels the order or fails to pick it up within the specified storage period before the Goods are delivered, but after the order has been handed over to the delivery service, and as a result the order is returned to the Seller, the refund of the money paid and the allocation of actual expenses shall be carried out in accordance with the legislation of the Republic of Kazakhstan.

The Seller is entitled to charge the Buyer only the necessary, actually incurred, and documented expenses that may be imposed under applicable law. Such amounts shall not be considered penalties or interest.

7.8. If the Buyer is supplied with Goods of non-conforming quality and the Seller has not previously notified the Buyer of their defects, the Buyer may, at its option:

a proportional reduction in the purchase price;

Remediation of the product’s defects free of charge;

Reimbursement for expenses incurred to remedy the product’s defects;

to exchange the Product for a similar Product of appropriate quality;

to exchange the Product for a similar Product of a different brand, model, or item number, by recalculating the purchase price accordingly;

You have the right to demand the termination of the contract and the refund of the amount paid for the Goods.

The buyer also retains the right to claim compensation for damages incurred in accordance with and in the manner provided for by the legislation of the Republic of Kazakhstan.

7.9. The provisions of this section regarding the preservation of the factory packaging, protective film, seals, and other devices for monitoring the first opening, as well as the charging of expenses to the Buyer, apply to claims for defects in the Goods, in the event of a claim related to defects in the Goods, their damage before or during delivery to the Buyer, non-compliance with the order, delivery in an incorrect assortment or packaging, or any other breach of the Seller’s obligations.

7.10. If necessary, the Seller is entitled to inspect the quality of the Goods. If a dispute arises between the Parties regarding the causes of the defects, an expert examination will be conducted in the cases and in the manner provided for by the legislation of the Republic of Kazakhstan.

Quality inspection or examination must not unduly restrict the Buyer’s rights or extend the legally prescribed deadlines for satisfying their claims.

7.11. Expenses related to the return, replacement, quality inspection, or analysis of a non-conforming Product shall be allocated in accordance with the laws of the Republic of Kazakhstan. The Seller is not entitled to charge the Buyer with expenses that the Seller is legally obligated to bear.

7.12. Cash funds shall be returned by the method used for payment or by any other method agreed upon by the Parties and not prohibited by the legislation of the Republic of Kazakhstan.

The failure of the bank, payment organization, or any other party involved in accepting the payment to refund the previously withheld fee to the Seller does not constitute grounds for reducing the amount that must be returned to the Buyer.

Only the Seller’s necessary, actual, documented expenses that may be charged to the Buyer in accordance with the laws of the Republic of Kazakhstan may be deducted from the amount to be refunded.

7.13. The terms, deadlines, and procedure for exchanging and returning goods shall apply to the extent that they do not conflict with the Civil Code of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan “On Consumer Rights Protection,” and other mandatory requirements of the legislation of the Republic of Kazakhstan.

If the provisions of this Offer grant the Buyer fewer rights than those provided by the laws of the Republic of Kazakhstan, the provisions of the laws of the Republic of Kazakhstan shall apply.

8. Personal Data and Messages

8.1. The collection and processing of personal data is carried out in accordance with the legislation of the Republic of Kazakhstan, the Policy on Collection and Processing of Personal Data, and the user’s separate consent.

8.2. Notices required for processing and fulfilling the order, including those concerning payment, assembly, delivery, storage, modification, and returns, are service-related and may be sent to the contact information provided by the Buyer when a legal basis exists.

8.3. Promotional and informational messages will be sent only with separate, voluntary consent. Opting out of advertising does not prevent order processing.

9. Liability and Force Majeure

9.1. The Parties shall be liable in accordance with the Agreement and the laws of the Republic of Kazakhstan. Where the law prohibits such a limitation, no provision of the Offer shall exclude or limit the Seller’s liability.

9.2. The party shall be excused from liability to the extent that extraordinary and unavoidable circumstances affect the performance of its obligations. The party shall notify the other party within a reasonable period.

10. Requests and Dispute Resolution

10.1. Inquiries and requests should be sent to tsuyuperfumes@gmail.com or to any other contact information published on the Site. The Seller will review the inquiry and provide a written response within the deadlines set by the legislation of the Republic of Kazakhstan.

10.2. The parties shall endeavor to resolve the dispute through negotiations. The Buyer is entitled to apply to the authorized body, to a consumer dispute resolution entity, or to a court in accordance with the procedure provided for by the legislation of the Republic of Kazakhstan.

10.3. Dispute Resolution does not limit the Buyer’s rights to seek relief through the courts or any other remedies provided by law.

11. Offer Period and Changes

11.1. The offer is valid from the moment it is posted on the Site until it is withdrawn or replaced with a new version.

11.2. The new version applies to orders placed after it is posted. Unless the parties agree otherwise and unless otherwise provided by law, previously concluded agreements are governed by the version in effect at the time they were concluded.

11.3. The invalidity of an individual rule does not lead to the invalidity of other rules.

11.4. The Agreement is governed by the laws of the Republic of Kazakhstan. The offer is published in Kazakh and Russian. Both versions are intended to inform consumers equally; the imperative requirements of the legislation shall apply regardless of the translation wording.

Seller’s details

Full name: “TSUYU LAB” Limited Liability Partnership

BSN: 260340012928

Legal address: Republic of Kazakhstan, East Kazakhstan Region, city of Öskemen, Chelyuskin Street, House 3, postal code 070001

Сайт: https://tsuyuperfumes.art

Email: tsuyuperfumes@gmail.com